Terms & Billing Policy

Version: v3   Last updated: 2026-09-16   Language: English

This Terms & Billing Policy ("Policy") supplements the User Service Agreement and governs all pricing, payments, subscriptions, one-off purchases, refunds, chargebacks and store-region changes in the store. If this Policy conflicts with the User Service Agreement, this Policy prevails for billing matters.

1. Product types

The noddock store offers three product types. Please confirm which one you are buying:

• Time-based access (subscriptions and one-off periods) accumulates: after a successful payment the new period is added on top of your current expiry (or starts at payment time if already expired).
• Permanent rights and countable goods are one-off settlements and cannot be converted into a subscription.
• Entitlements are bound to your account and are non-transferable, non-resalable and not redeemable for cash.

2. Pricing and currency

• Prices are displayed in the currency of the pricing region mapped to your store country/region; if your region has no configured pricing region, prices default to US dollars (USD).
• Your store region is derived from your account settings and network location (for example country information provided by Cloudflare).
• Prices and available payment methods may differ between regions; the same product is not guaranteed to cost the same everywhere.
• We may change prices. Material price changes for subscriptions are announced at least 30 days in advance on the website or by billing email; if you do not accept them, you may cancel before they take effect. Already-paid periods are unaffected.

3. Payment processing

• Payments are processed by a third-party payment provider (currently Stripe). We never receive or store your full card number.
• Available payment methods (card, Alipay, etc.) depend on your region and currency; the checkout page is authoritative.
• Your payment provider may charge currency-conversion or cross-border fees; any duties, withholding taxes or financial-institution fees are your responsibility.
• We may refuse or cancel a transaction for anti-fraud, compliance or security reasons and refund the corresponding amount.

4. Subscriptions, auto-renewal and cancellation

• Auto-renewal: subscriptions are charged automatically at the start of each billing cycle until you cancel. The renewal price is the price you agreed to at checkout, subject to Section 2.
• How to cancel: cancel from "My services / Subscription management" on the account page. No support ticket is required and there is no cancellation fee. After cancellation the subscription no longer renews, and you keep access until the end of the current paid period.
• You may also cancel on the payment provider's side; the first cancellation we receive prevails.
• Cancellation stops future renewals only and does not partially refund a paid period.
• If repeated charges fail, we may suspend the related entitlement and keep a reasonable window for you to restore it.

5. Refund policy

• Full refund: if a payment is fully refunded (by us, by the payment provider, or through a successful chargeback), the entitlement granted by that payment is revoked in full; if no valid entitlement remains, access ends immediately.
• Partial refund: partial refunds are recorded only and do not automatically revoke entitlement proportionally. We review them manually considering actual usage, and may require the difference to be settled or agree on another remedy.
• Non-refundable: consumed subscription periods and used one-off periods; delivered countable goods and permanent rights; account actions caused by violations of this Policy or the User Service Agreement.
• How to request: email [email protected] with your account email, payment time and order details. We reply within 7 business days; the time for funds to arrive depends on the payment provider (usually 5–10 business days).
• Statutory rights: where applicable law (e.g. EU/UK consumer law) grants you stronger refund or withdrawal rights, those rights are not limited by this section; please also read Section 6 on immediate supply of digital content.

6. Digital content and right of withdrawal

• Subscriptions, period purchases, permanent rights and countable goods are digital content supplied on a non-tangible medium.
• You agree that we begin supply immediately after payment and you expressly acknowledge that you thereby lose any statutory 14-day right of withdrawal, to the extent permitted by applicable law (for example Article 16(m) of the EU Consumer Rights Directive and equivalent UK consumer regulations).
• If you do not agree to immediate supply, please do not complete the payment; you may also contact [email protected] before ordering.

7. Chargebacks, disputes and account action

• Please contact [email protected] before filing a chargeback or payment dispute; most issues are resolved faster through a refund or a resupply.
• When a chargeback or dispute arrives we only record it and raise an internal alert — entitlements are not revoked automatically. A human reviews it and handles it on the payment provider's side, then marks the case solved.
• If a chargeback succeeds, we may revoke the corresponding entitlement, suspend paid features on the account, and require you to settle the amount and any chargeback fees incurred.
• We reserve the right to restrict accounts with repeated chargebacks, stolen-card use, fraud or abuse of the refund policy.

8. Taxes

• Where applicable, taxes are calculated at checkout by the payment provider (currently Stripe Tax); the amount shown at checkout is the amount you pay.
• If your jurisdiction imposes additional taxes (self-assessed VAT, withholding tax, etc.), you are responsible for declaring and paying them.
• Business customers who need an invoice should provide a valid tax ID and billing details before ordering. Receipts/invoices are sent to your account email after payment.

9. Pricing and billing errors

If a clearly incorrect price is displayed due to a system or human error, we may cancel the transaction and refund it in full after notifying you, or ask you to re-order at the correct price. Entitlements already granted are handled under Section 5 after the refund.

10. Store region changes

• You may request a change of store country/region; to prevent abuse and meet compliance requirements changes are rate-limited (currently once every 90 days).
• A change may alter available payment methods, prices and currency. If you have an active subscription, cancel it before changing region to avoid double billing.
• The change takes effect after you complete your first payment in the new region; we record the change time to enforce the frequency limit.

11. Failed payments and recovery

• A failed payment grants no entitlement and is not recorded as a paid transaction.
• If a subscription charge fails, you can resubscribe or update your payment method on the account page and retry.

12. Contact

<company name> Billing and refunds: [email protected] Privacy and data: [email protected] Legal: [email protected]

More ways to reach us: Contact.